FAQs.Frequently Asked Questions

Contents

  • Where can I find the introduction about the available services?

    Available Services Answer: At present, the related professional services available are: Basic Consulting Service for syndrome differentiation of TCM, Premium Consulting Service for Syndrome Differentiation, Basic and Premium Health Maintenance Consulting Service, Special Aesthetic Consulting Service, Shape Building Consulting Service, and other related professional services. You can find introductions of available services, at page Service.

  • Where can I find the questions and answers for Pre-Sales?

    Question and Answer of Consulting Pre-sales Answer: You can find FAQs or Frequently Asked Questions and answers related with Pre-Sales:What information do I need to provide?Do I need to provide exact and correct information?Could I pay for the help for one of my friend?What type clients are welcomed?How to choose a consulting service? and other related questions, at page Pre-Sales FAQs.

  • Where can I find the questions and answers for Account?

    Question and Answer for Account Answer: You can find FAQs or Frequently Asked Questions and answers related with Account:Account Setup?Account Activation?Account Update Guide?Account Cancel Guide?and other related questions, at page Account FAQs.

  • Where can I find the questions and answers for Price?

    Question and Answer for Price Answer: You can find FAQs or Frequently Asked Questions and answers related with Price:Where can I find the prices of consulting services??Will I pay same price for a long period? Do I get discount for a combination of services? and other related questions, at page Price FAQs.

  • Where can I find the questions and answers for Billing and Invoice?

    Question and Answer for Billing and Invoice Answer: You can find FAQs or Frequently Asked Questions and answers related with Billing and Invoice:When will I be billed? How could I receive my invoice? When do I need to pay my invoice? and other related questions, at page Billing FAQs.

  • Where can I find the questions and answers for After ordering?

    Question and Answer for after ordering Answer: You can find FAQs or Frequently Asked Questions and answers related with After Ordering:How long do I need to wait for a service email?, Can I contact for other questions after order?, When should I contact for a follow up?, What is a regimen from the consulting service?, and other related questions, at page After Ordering FAQs.

  • Introduction of Our Core Values.

    Introduction of Our Core Values. Answer: Tcmfans.club would like to let our fans and clients know and understand our core values and those values we support transparently, to arrive at a social consensus on some level with each other, an introduction about our core values is available at page Our Core Values.

  • Where can I read the Terms of Service(TOS)?

    Terms of Service or TOS Answer: You can find questions and answers related with Terms of Service(TOS), including introductions of service support ways, working language, payment guidelines, reasonableness, interpretation, stable price and updates to pricing, and other related questions, at page Terms of Service.

  • Where can I read the Acceptable Use Policy(AUP)?

    Acceptable Use Policy or AUP Answer: You can find questions and answers related with Acceptable Use Policy(AUP): about information, communication, payment and discount, and other related questions, at page Acceptable Use Policy.

  • Where can I read the Service Level Agreement(SLA)?

    Service Level Agreement or SLA Answer: You can find questions and answers related with Service Level Agreement(SLA): about Service Support, Type of Service Not in Support, Available Hours, Response Time, Uptime Guarantee, and other related questions, at page Service Level Agreement.

  • Will my personal privacy be protected?

    Privacy protection Answer: Yes. We care and provide protection on privacy of our client. We handle every consulting service with absolute confidentiality and discretion, so you can be assured of your complete and total privacy, you can read details of privacy protection declaration and measures we already installed, at page Privacy Protection.

  • Will my online browsing security be protected?

    Security protection Answer: Yes. We care and provide security protection on your browsing and client's privacy, you can find details of security protection declaration and measures we already installed, at page Security Protection.

  • Where can I read some related common knowledge?

    TCM knowledge Answer: To help clients and TCM fans know better with the common knowledge of ancient TCM, we provide online knowledge brief introductions in classified categories, at page Knowledge. Some of them are written in common terms and we are sure you can get know it well enough. Some might use academic concepts which originated from ancient TCM.

  • Where can I use a site search engine?

    Site Search Answer: We provide an internal site search engine which supported by search engines, it is available at Site Search, you can use it for those keywords you care and need to search, from the website contents or from a search engine.

  • Can I get help with some Self Help Health Tool?

    Self Help Health Tool Answer: We provide a series of free online Self Help Health Tool, at page Self Help Health Tool, so our fans and clients could enjoy them for health conditions calculation and conversions: Basal Metabolic Rate(BMR) Calculator, Activity Calorie Calculator, BMI(Body Mass Index) Calculator, Ideal Weight Calculator, Weight Loss Calculator, Blood Alcohol Content(RMR) Calculator, and other related calculators. Enjoy it!

  • Can I get help to download some software too?

    Software Download Answer: We have set up a popular and commonly used software download page, at Software Download Page. Download links of several softwares which are useful during consulting are provided, including the commonly used softwares: RssReader, Foxit Reader, PDFCreator, Notepad++, Skype-IM, etc. (Pls note that these download links are from third party websites.)

  • I find some articles are helpful for me and maybe for my friends, how to share it?

    how to share it? Answer: We are glad it is helpful for you and your friends too! To share it, simply follow below steps:

     Step 1: Put your mouse at the right bottom corner of the page, nearby the "Top" button, a grey arrow of share button will appear, then, >

     Step 2: Click the arrow with the left mouse, a "sticky button" supported by sharethis.com appear, it supports share to most popular channels if you have an account with:Pinterest, Email, Printer, Messenger, Reddit, Tumblr, Digg, Googleplus, Blogger, Flipboard, Delicious, Livejournal, Vk, Xing, etc., enjoy it!

  • Does tcmfans.club has a mobile website or wap site?

    web wap mobile version Answer: Not yet, and the present web version could be browsed by mobile too.

      The wap site which more suitable for mobile browser is in design, and it is not available at present! A wap site will be online someday in the future once it is ready. There will be update once the wap site is online.

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