FAQs:Frequently Asked Questions

Introduction of the available services

 Available Services The related professional services currently available are: basic consulting service for syndrome differentiation of Traditional Chinese Medicine (TCM), premium consulting service for syndrome differentiation, basic and premium health maintenance consulting service, special aesthetic consulting service, shape building consulting service, and other related professional services.

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Questions and answers before service

 Questions and answers for before service You can find FAQs or frequently asked questions and answers before service: What information does our client need to provide in consulting?Do I need to set up an account for consulting service?Could our client pay for the help for her or his relative or friend?What type clients are welcomed?How to choose a consulting service? And other related questions.

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Questions and answers for account

 Question and Answer for Account You can find FAQs or frequently asked questions and answers related to account: account setup, account activation, how to update a new email address for my account? how to update my billing information? account cancel guide, and other related questions.

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Questions and answers for price

 Question and Answer for Price You can find FAQs or frequently asked questions and answers related to price and discount coupons: Where can I find the prices of consulting services??Will I pay the same price for a long period? Do I get a discount for a combination of services? And other related questions.

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Questions and answers for billing and invoice

 Question and Answer for Billing and Invoice You can find FAQs or frequently asked questions and answers related to billing and invoice: When will I be billed? How could I receive my invoice? When do I need to pay my invoice? Which currencies are currently accepted? In what condition I will Not be billed? And other related questions.

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Questions and answers for after ordering

 Question and answer for after ordering You can find FAQs or frequently asked questions and answers related to consulting after ordering: How long do I need to wait for a service email? Can I contact for other questions after ordering? When should I contact for a follow-up? What is a regimen of the consulting service?And other related questions.

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Introduction of Core Values

 Introduction of Our Core Values. Tcmfans.club would like to let our fans and clients know and understand our core values, which we support transparently; this will help us reach a social consensus on some level with each other, an introduction about our core values is available.

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Terms of Service (TOS)

 Terms of Service or TOS You can find questions and answers related to the terms of service (TOS), including introductions to service support, working languages, payment guidelines, reasonableness and interpretation, stable pricing and pricing update, and other related topics.

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Acceptable Use Policy (AUP)

 Acceptable Use Policy or AUP You can find questions and answers related to the acceptable use policy (AUP), including those about information, communication, payment, discounts and other related topics.

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Service Level Agreement (SLA)

 Service Level Agreement or SLA You can find questions and answers related to the service level agreement (SLA), including those about service support, types of service not in support, available hours, response time, uptime guarantee, etc.

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Privacy Policy

 Privacy Policy We care about the privacy of our clients and provide protection for it. Every consulting service is handled with absolute confidentiality and discretion, so you can rest assured that your privacy is completely protected. You can read the details of our privacy protection declaration and the measures we have already implemented.

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Online Safety Protection

 Online Safety Protection Will my online browsing be safe? Yes. We know that online safety is important to all our clients, and we care about your online safety. We have properly implemented necessary measures to provide protection for your browsing. Our clients can read details of our safety statement and the measures we have implemented.

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Common Knowledge of TCM

 Common Knowledge of TCM Where can I read about common knowledge related to TCM (Traditional Chinese Medicine)? To help clients and TCM fans know better about the common knowledge of ancient TCM, we provide online knowledge and brief introductions in classified categories. Some of these are written in simple terms, and we are sure you can get to know it well enough. Others require an understanding of academic concepts that originated in ancient TCM.

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Self Help Health Tool

 Self Help Health Tool Can I get help with Self Help Health Tool? We provide a series of free online Self Help Health Tool, so our fans and clients could enjoy them for health conditions calculation and conversions: Basal Metabolic Rate (BMR) Calculator, Activity Calorie Calculator, BMI (Body Mass Index) Calculator, Ideal Weight Calculator, Weight Loss Calculator, and other related calculators. Enjoy it!

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Site Search Engine

 Site Search Where can I use the site search engine? We provide an internal site search engine which is supported by search engines. It is available at Site Search. You can use it to search those keywords you care about, from the website content or from a search engine.

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Software Download

 Software Download Can I also get help downloading some software too? A download page for commonly used software has been set up. Download links of several useful softwares during consulting are provided, including the commonly used software: RssReader, PDFCreator, etc.

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Articles Collection

 how to share it? I find that some articles are helpful; How can I add those pages to my favorites? We are glad you find them and they are helpful! To collect or add a page to your favorite, simply follow the steps below:

 Step 1: Put your mouse to the bottom right corner of the page, near the 'Top' button. A grey arrow for the share button will appear, next step,

 Step 2: Click the arrow with the left mouse, and a "sticky button" supported by sharethis.com will appear; it is supported by share this and allows you to share to popular channels. If you have an account with any of the following, you can add a page to your favorites: Email, Printer, Pinterest, Messenger, Reddit, Tumblr, Digg, Googleplus, Blogger, Flipboard, Delicious, Livejournal, Vk, Xing, etc.

Mobile and WAP Support

 web wap mobile version Currently, the website does not support WAP 1.x or 2.0. However, the current web version supports the HTTP/2 protocol and is compatible with the latest versions of the main mobile browsers. It optimises the web experience for mobile users, offering good performance and security.

 Certain pages support mobile and other mobile device browsers by scanning the QR code.

 Thank you for visiting our website.

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