Account FAQs:Frequently Asked Questions of Service Account.

Contents

  • Account Setup:Will it need a membership fee to set up an account?

    Account Issues Answer: No! You do not need to pay any membership fee for an account set up. The account setup is free, your account will be set up manually.

     To better help our clients and guarantee the response efficiency for clients already in service procedure and appointed sequence, if you are not ready to consult a condition or service very recently, we could also help you to set up an account when you need to consult it later.

  • Account Setup:What contact information is needed for an account set up?

    Account Issues Answer: To set up an account for you, normally you need provide below contact information:

    Contact Information for Account Setup  Your Title(Mr.,Mrs.,Ms.,Prof.,etc) and Name: E.g.: Mr.Nicolas Cage, Ms.Jacelyn Tay.
      Email address: E.g.: john@abc.com
      Address:
      City name:        Post Code(Zip Code):
      State(Region/Province):    Country or Region name:
      Phone Number:(*Optional)

  • Account Activation:How long does it take to activate my account?

    Account Issues Answer: Once your contact details and the self-description of your condition received, your account will be set up by our herbalist manually (for a related guide, you can read on What information do I need to provide in consulting´╝č). The activation speed varies according to the completeness (and correctness) of the information necessary to set up an account for you, which means:

     FAQs Icon account activation Account at TCMfan.club Activated In case you provide correct and complete contact information, it normally takes up to 10 minutes for an account setup; Or

     In a rare case the contact information provided is not correct (or not complete, or in apparent mistakes, etc.), the account setup procedure will be put in a pending status, follow up manually verification and more time is needed for your account set up, a verification fee 5.00$ per time will be collected from your side.

  • Account Lock:How to get my account locked for better security?

    Account Issues Answer: Account lock or not lock is an optional choice for our clients, which means it is not a necessary option for your account, lock or not lock depends on your own choice. But if you choose to set your account locked, the account lock setting will provide an extra layer security protection on your account, to get your account locked, you need to provide a little more information for setting:

    Account Lock [a]. You can choose to provide a "birthday" as your account key: Your "birthday" should be a date that you will remember (not necessarily your real birthday), and you will use it to unlock your account for account updates. Or,

     [b]. You may also choose to set a "security question-answer" as your account key: Your "security question-answer" should be a question and an answer pair that you will remember (You can just remember the answer.), and you will use it to unlock your account for account updates.

     Account at TCMfan.club locked Once your account setup and your account locked, it is important that you don't forget your account key (the "birthday" or "security question-answer") because if you forget it, you'll need to submit a forgotten account key request and we will need to verify whether or not you are the actual account owner to ensure the security of your account, before handle your account update request.

     Account Key at TCMfan.club Tcmfans. club's account lock procedure is an extra layer protection for our client's account, with the account lock an account key setting, it provides an extra layer protection on our client's account information and makes sure the account update request could only come from the account owner, protect the account ownership of our clients from hijacking, or prevent an irrelevant third party uses your account for consulting services in your name.

     To update your account information with tcmfans. club, you'll need to provide your account key (the birthday or security answer) for account ownership verification and unlock your account.

     If you choose not to lock your account, it's account security level is not as good as getting your account locked, and you will not need to unlock it before update your account information.

  • Account Update Guide:How to update a new email address for my account?

    Account Issues Answer: In the case you are using a new email address, and need to update email information bundled with your account, simply do the following:

     Account Key for verification 1st step: If your account is locked, before we can update your account information with tcmfans.club, you'll need to provide your account key (the birthday or security answer) for account ownership verification and unlock your account first. Or, if your account was not locked, you can skip this step and go to the 2nd step directly.

     2nd step: Make sure you still access your old email address. Contact us with your new email address with the subject "My account email update." To protect the Privacy of our clients, an email with title "account security authentication PIN code" will be sent to your old email address.

     3rd step: Once you receive the account security authentication email > Write to us an email with below content:

    Security Authentication for New Email Address (1). Your new email address and other details of Your Contact information (if any changes).
     (2).The authentication PIN code you received for account verification.

     FAQs Icon new email address Once your update email request received and account security verified successfully, your new email address information will be updated, a confirmation email with title "account email update success" will be sent to your email address, if your account was locked before the update, your account at tcmfans.club will be locked again after the update!

  • Account Update Guide:How to update my billing information?

    Account Issues Answer: In the case you need to update your billing information, simply do the following:

     Account Key for verification 1st step: If your account is locked, before we can update your account information with tcmfans.club, you'll need to provide your account key (the birthday or security answer) for account ownership verification and unlock your account. Or, if your account was not locked, you can go to the 2nd step directly.

     2nd step: Contact us with your new billing information before your next bill payment. > Write to us an email with below content:
     (1).Your Name.
     (2).Your new billing information.

     How to update My Billing Information? Once your email received, your new billing information will be updated, a confirmation email with title "account billing information update success" will be sent to your email address, if your account was locked before the update, your account at tcmfans.club will be locked again after the update!

  • Account Cancel Guide:How to cancel my account?

    Account Issues Answer: We will never try to cancel the client's account in the condition client does not violate the TOS or AUP. In other cases you would like to cancel your account, Pls simply do the following:

     Account Key for verification 1st step: If your account is locked, before we can go on to cancel your account with tcmfans.club, you'll need to provide your account key (the birthday or security answer) for account ownership verification and unlock your account first. Or, if your account was not locked, you can skip this step and go to the 2nd step directly.

     2nd step: Make sure you still access to your email address. Contact us and write an email with the subject "My account cancel request." To protect the Privacy of our clients, an email with title account security authentication PIN code will be sent to your email address.

     3rd step: Once you receive the account security authentication email > Write to us an email with below content:

     Security Authentication for Account Cancel (1).Your contact information.
     (2).The authentication PIN code you received for account verification.
     (3).The reason for your account cancellation request [*Optional:We respect the individual right of freedom of choice, the reason is optional, that means there is no reason needed to cancel your account, but if you would like to write a reason, it might help us to improve the service level in the future.].

     FAQs Icon cancel my account Once your account cancel email request received and account security verified successfully, your account cancellation request will be cautiously processed, after that your account information will be completely deleted from the safe recording and retrieval lists, a confirmation email with title "account cancellation success" will be sent to your email!

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